The Black Wall offers refunds and returns within 7 days of the order delivery date for online purchases. The cost of sending back returns is at your own expense. If you would like to return an item simply email us at firstname.lastname@example.org within 7 days for a return authorisation code. You must have this code in order to receive your refund/credit/exchange. The return authorisation code is only valid for 5 working days from issuance for domestic returns and 10 working days for international returns, after this period no refund, credit or exchange can be offered. You will receive your refund, credit, or replacement once we have received and approved the goods.
Please note: once an order is shipped the shipping costs are non-refundable under any circumstances.
No *returns are accepted on sale items, underwear or women's swimwear unless deemed faulty. Sale is final on all discounted stock in store and online. *Returns include credit, exchange or refund.
If an item is unavailable a customer may request a refund to the method of payment or to store credit.
Your satisfaction is our priority, we want you to enjoy your online shopping experience: Although you may try on an item, all return products must be in new and unused condition, with all tags attached.
We reserve the right to refuse a refund if these terms are not met.